Privacy Policy

Trumari USA, Inc. (“Trumari“, “we” or “us“) recognizes that the users and customers of this Web Site, (this “Web Site”) and all other Trumari customers (“you“), care how information about you is used and shared. We have created this Privacy Policy to inform you of our information collection, use and sharing practices for this Web Site.

Please be advised that the practices described in this Privacy Policy apply not only to personal information gathered through this Web Site but also to all personal information collected from or submitted by you via any other means to any Trumari employee, affiliate or agent and, where applicable, through this Web Site’s customer service department in connection with this Web Site, and do not necessarily reflect our practices with respect to information gathered through other Web Sites that we operate.

If you have any questions regarding this Privacy Policy, you should contact our Web Site’s customer service department by email at

What Information About Me Is Collected and Stored?

We collect and store personal information that you enter into this Web Site or that you provide through your dealings with Trumari employee, affiliate or agent.

Personal information” is information you provide that lets us know specific facts about you so that we can fulfill your orders and/or customize information we deliver to you. The personal information that we collect from you and store or that is submitted by you when you open an account, place an order, or otherwise transact business with us may include, but is not limited to: (i) your name; (ii) your address; (ii) your email address; (iv) your telephone number; and/or (v) your credit card or other payment information. This personal information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. Some of this information also may be used to contact you about sales, special offers and new Web Site features, unless you have opted not to receive promotional communications from Trumari.

By choosing to provide Trumari with your personal information, you consent to the use of your personal information as provided in this Privacy Policy and as may be further identified at the time of collection. You may withdraw or limit your consent at any time by contacting our customer service department by email at

We collect and store certain other information automatically whenever you interact with this Web Site. For example, we may collect your IP address, browser information and reference Web Site domain name every time you visit this Web Site. We also collect information regarding customer traffic patterns and Web Site usage. This information is used to analyze and improve this Web Site and to provide our customers with a fulfilling shopping experience.

Also, like many Web Sites, we use “cookies”, which are files stored on your computer’s hard drive by your browser. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Web Site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you allow your browser to accept cookies so that we can offer you a better experience on this Web Site.

We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.

We may use third-party advertising companies to serve ads when you visit our Web Site. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other Web Sites in order to provide advertisements about goods and services of interest to you.

Is Information Collected From Children?

We do not sell or ship any items ordered through this Web Site directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this Web Site only with the involvement of a parent or guardian and should not submit any personal information to us.

With Whom Do You Share Information?

We do not share with others any personal information that you provide to us through this Web Site or through this Web Site’s customer service department, except with your consent or as described in this Privacy Policy.

We may share personal information that you provide to us through this Web Site or through this Web Site’s customer service department with our affiliates and service providers. In turn, our service providers may share this personal information with their affiliates and with service providers whom they engage to perform services related to this Web Site or the operation of our business. Examples of these services include Web Site operation, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, customer service, marketing and promotional material distribution, data analysis and, where applicable, data cleansing. These service providers are authorized to use this personal information only in connection with the services they are engaged to perform.

We may use the services of one or more third parties to help us measure the effectiveness of our advertising and determine how customers use this Web Site. To do this, we may use web beacons and cookies provided by third parties, which enable us to collect information such as product codes and prices for merchandise that customers purchase and the pages visited. This information helps us to learn things like what pages are most attractive to our customers, which of our products most interest our customers and what kinds of offers our customers like to see.

Our Web Site may, from time to time, include third party advertising. We do not provide personal information to these third party advertisers; however, they may use technology to send the advertisements that appear on our Web Site to your browser. In this process, the third party advertiser automatically receives your IP address. They may also employ cookies and web beacons to measure the effectiveness of their own advertisements and personalize your interaction with them. We do not have access to or control over the cookies, web beacons or other technology they may use, and the information collected by these third party advertisers are not covered by this Privacy Policy. Please contact them directly for further information regarding their information privacy policies. For your reference, the Network Advertising Initiative offers useful information about internet advertising companies, including methods of “opting-out” of their information collection practices.

We also may offer you the opportunity to purchase products and services provided by third parties. If you purchase any of these products or services, we will provide your personal information to the third parties that provide them for that purpose.

We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency or court; or such release is necessary to protect the rights, property or safety of Trumari, or any of our affiliates, service providers, customers or others.

We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Web Site during a specific time period or purchased a specific product through this Web Site. This information generally is shared in an aggregated form.

As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that Trumari, or substantially all of its assets related to this Web Site, is acquired by a third party, such information may be one of the transferred assets. Under such circumstances, Trumari would to the extent possible require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time.

By using this Web Site, you acknowledge and consent to the fact that personal information provided by you or collected by us through your use of the Web Site is stored and processed by us in the United States where data protection laws may not afford the same level of protection as those of the country in which you are located (this is the case for users located in the European Economic Area (“EEA”)). You also acknowledge and consent to the fact that we may, at our discretion, store and process such data in other countries (including countries outside the EEA) where data protection laws may not afford the same level of protection as those of the country in which you are located.

What Steps Are Taken To Keep Personal Information Secure?

To the extent necessary, Trumari will use various security measures, including Secure Socket Layer (SSL) encryption technology, are used to protect personal information that we collect. If Trumari allows you to place an order through this Web Site, you may be asked to set up an account and provide an email address and password. You must provide, among other information, an appropriate email address and password in order to access account information. Please note that while we have endeavored to create a secure and reliable Web Site for users, the confidentiality of any communication or material transmitted to/from this Web Site cannot be guaranteed. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact this Web Site’s Customer Service Department by email at or by phone at 855-TRUMARI.

How Can I Access, Correct and Update Personal Information?

If you are allowed to enter personal information on this Website, You can access, correct and update certain personal information that you have provided to us by clicking on appropriate section of the Web Site.

Can I Indicate Whether or Not I Want To Receive Promotional Communications?

There are several ways in which you can tell us whether or not you want to receive promotional communications from us. At certain locations on the Web Site, you will have choices to opt-out or opt-in to receive various types of communications. When you set up an account, or click on “Manage Your Account” within the Help Desk area, or place an order, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to change these selections by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you.

What Happens When I Link To or From Another Web Site?

This Web Site may contain links to other Web Sites operated by affiliates of Trumari or third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Web Sites and that we are not responsible for the privacy policies, practices or contents of these other Web Sites. We encourage you to be aware of when you leave this Web Site and to read the privacy policies of each and every Web Site that you visit.

How Will I Be Informed About Changes Regarding This Privacy Policy?

Should we decide to amend this Privacy Policy, we will provide reasonable prior notice of such changes to you. All amended terms will automatically take effect thirty (30) days after we provide such notice, or on a date that we specify in the notice. While in some instances we may provide notice by email or other means, you agree that notice on the Web Site about changes to this Privacy Policy shall be deemed sufficient notice to you. Your continued use of the Web Site after the effective date of the changes to this Privacy Policy shall mean that you accept and agree to be bound by those changes.

This Privacy Policy is effective as of July 23, 2013